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Patrice Art Nouveau Dragonfly Pendant

Patrice Art Nouveau Dragonfly Pendant

372,00 € 412,00 €

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Terms and conditions

Mustahöyhen Oy
Sahaajankatu 20-22 E 8
FI-00880 Helsinki

Company ID: FI22567825

Mustahöyhen Oy’s (”Mustahöyhen”, ”We”, “Us”) online shop, the Mustahöyhen Online Boutique (”Service”, "Online Boutique", "Boutique",”Online Shop”, ”Shop”) maintained at www.mustahoyhen.com sells its products to private persons of legal age. The prices of our products include Finnish value-added tax (VAT). We reserve the right for changes in product and delivery prices.

Placing an Order

You can order products in our Service by adding them to the shopping cart and by paying the contents of the cart in an online payment service. At that moment an agreement is made between Mustahöyhen and the buyer on the delivery of the products. All personal data gathered during the order process is handled with confidentiality by the process described in our Privacy Policy.


Our payment services are: 

1. Klarna Checkout 

Through Klarna Checkout service you can pay your purchase easily, flexibly and safely. As payment method you can choose

  • credit card (most commonly used cards such as Visa, Mastercard and American Express),
  • bank transfer,
  • part payment or
  • billing

More information on Klarna and its payment methods can be found at klarna.com.

By using the Klarna Checkout service you accept Klarna’s (Klarna AB, Sveavägen 46, 111 34 Stockholm) terms of service.

2. PayPal

With PayPal you can pay for your purchases fast and securely, either directly with your PayPal account or with a payment card connected to the account. Read more about paying with PayPal at paypal.com.

By using PayPal to pay on our Service, you agree to PayPal's terms of use.

Acceptance of Terms

By placing an order on our Service’s checkout, you accept the Terms and Conditions (this document) of our Service.

Order and Payment Confirmation

We will start processing new orders as soon as possible.

When we have received your order you will get a confirmation email from us where you can review the order information. Please check that the order details are correct, both when you have received the email and after the actual products have arrvied by mail. This is to make sure that the arrived products match the order confirmation.

Please contact our Customer Service if you have any questions or concerns regarding your order.

Order Tracking

We will send you an email once your order is ready for shipping and a tracking code which you can use to track the arrival of your order.

Delivery Time, Shipping Methods and Costs

Our delivery costs include all shipping and packaging costs, with the exception of special shipments, such as very large multi-package shipments. In these cases, our customer service will contact you to find the best transport method and cost. The customer is responsible for all possible additional costs of delivery, such as customs fees and taxes.

Within the EU area we ship our products using Posti, the main Finnish postal service and its international partners (such as DHL, Bring). Outside the EU we use mainly UPS to guarantee a safe and quick arrival of the products ordered. We aim to process your order within two (2) business days after which your order will be taken to the shipping company for delivery. Please note that the shipping companies do not necessarily deliver to P.O. box addresses, use your street address as the delivery address.

At normal conditions the shipping time is 2-10 business days depending on the country you reside in. However, it is advisable to prepare for full two (2) weeks delivery time especially during busy shipping seasons. If the shipping is delayed due to any reason we will inform you immediately after we have received your order. However, we do not take responsibility for delays or indirect disadvantages caused by the delay in force majeure situations or if the shipping is delayed in customs.

The products are delivered either to your home address or to the nearest delivery point, depending on the country you reside in. The final shipping costs are determined on the basis of the exact delivery address given at the checkout of our online store.

As shipping method you can choose

  • Shipping to Nearest Delivery Point in Finland (9 €),
  • Home Delivery in Finland (16 €),
  • Shipping to Home or Nearest Delivery Point within the EU (from 12,50 €) or
  • Shipping to Home or Nearest Delivery Point outside the EU (from 21 €).

If you cannot find your delivery country at the checkout of our online store, please contact our Customer Service to add your country to our delivery list.

Please note that some of our cosmetic products cannot be delivered outside the EU due to customs regulations. Our Customer Service will contact you in such a case.

Gift Card

The gift card is delivered via e-mail as a discount coupon, which you can forward to the recipient of the gift card. The gift card entitles you to shop in our online store until its value is fully used. The gift card cannot be redeemed for cash and it is valid for three months.

The discount coupon is used at the checkout of our online store in the section "Gift card or coupon code" displayed in the upper right corner by entering the coupon code in the text field.

Warehouse Pick Up

At the checkout of our store, you can also choose pick up from the warehouse as a delivery method, if this delivery method is in use.

Return Policy

The right to return the order doesn’t apply to satin gloves, hygiene products or cosmetics.

Right of withdrawal

You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.

In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way by contacting our Customer Service.

To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we have received the returned goods. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.

Instructions for Returning Your Order

Please contact our Customer Service if you want to return the products you have purchased.

All products must be returned in their original condition by a delivery method that includes a tracking code and they must be sent in their original or similar box (not in an envelope or bag).

We always check each return’s condition and we may equip some of the products by a seal that doesn’t prevent trying them out. Remove the seal only after you have made sure that you want to keep the product. You can still return the product by the policy stated above even if you have removed the seal, but we treat the seal as a guarentee of an unused product. If the product is used against the consumer’s duty of care legislation, we will reserve the right to charge the decreased value up to the products full value including all shipping costs.

Mustahöyhen is not responsible for lost or damaged goods during the return shipping. In case you wish to change the returned product to another, we handle this as a return and a new order.

Return Fees

Return costs are paid by the customer.

Unclaimed Deliveries

Unclaimed delivery is not the same as product return or withdrawal of the order. If the customer fails to claim the product delivery without notice of being withdrawed, the customer is responsible for all delivery and return costs caused to us, such as postage, customs duties, taxes and other charges such as handling costs, for which we collect a charge of nine (9) euros when the unclaimed package is returned to us. These costs are reduced from the amount we refund to the customer.

Problematic Situations

In case the products are lost or damaged during the shipping process or the product package content doesn’t match your order, please inform our Customer Service without delay, within 14 days after receiving the products at the latest. In case the products are clearly damaged during the shipping, please send a reclamation also to the shipping company in question without further delay. If the reclamation addressed to us leads to the return of the products, the return policy presented above will apply.

In the event of a dispute, you can refer the matter to the Finnish Consumer Disputes Board at www.kuluttajariita.fi/en.

The Finnish law shall apply to these Terms and Conditions and the agreements made in our Service. Any lawsuits shall be solved in a Finnish district court within the Republic of Finland.

Customer Service

We aim to reply to your email within 1-2 business days.

Email: shop@mustahoyhen.com


Mustahöyhen Oy
Sahaajankatu 20-22 E 8
FI-00880 Helsinki

These Terms and Conditions are valid from 21.1.2019.

Gift cards used in the shopping cart