Exciting news for our customers outside the EU! As of May 2021 we start shipping our lovely products internationally with UPS service which guarantees a reliable and fast delivery worldwide. If you can’t find your country in the checkout of our online store, please contact us and we will add it to our delivery network.
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Company ID: FI22567825
Mustahöyhen Oy’s (”Mustahöyhen”, ”We”, “Us”) online shop, the Mustahöyhen Online Boutique (”Service”, "Online Boutique", "Boutique",”Online Shop”, ”Shop”) maintained at www.mustahoyhen.com sells its products to private persons of legal age. The prices of our products include Finnish value-added tax (VAT). We reserve the right for changes in product and delivery prices.
Our payment service is Klarna Checkout through which you can pay your purchase easily, flexibly and safely. As payment method you can choose
More information on Klarna and its payment methods can be found at klarna.com.
By using the Klarna Checkout service you accept Klarna’s (Klarna AB, Sveavägen 46, 111 34 Stockholm) terms of service which you can review at the checkout of our Online Boutique.
By clicking the ”Place order” button on our Service’s checkout, you accept the Terms and Conditions (this document) of our Service.
We will start processing new orders as soon as possible.
When we have received your order you will get a confirmation email from us where you can review the order information. Please check that the order details are correct, both when you have received the email and after the actual products have arrvied by mail. This is to make sure that the arrived products match the order confirmation.
Please contact our Customer Service if you have any questions or concerns regarding your order.
We will send you an email once your order is ready for shipping and a tracking code which you can use to track the arrival of your order.
Our delivery costs include all shipping and packaging costs, with the exception of special shipments, such as very large multi-package shipments. In these cases, our customer service will contact you to find the best transport method and cost. The customer is responsible for all possible additional costs of delivery, such as customs fees.
Within the EU area we ship our products using Posti, the main Finnish postal service and its international partners (such as DHL, Bring). Outside the EU we use mainly UPS to guarentee a safe and quick arrival of the products ordered. We aim at processing your order within two (2) working days after which we send you an email that your order is now being shipped to you.
At normal conditions the shipping time is 2-10 working days depending on the country you reside in. However, it is advisible to prepare for full two (2) weeks delivery time especially during busy shipping seasons. If the shipping is delayed due to any reason we will inform you immediately after we have received your order. However, we do not take responsibility for delays or indirect disadvantages caused by the delay in force majeure situations or if the shipping is delayed in customs.
The products are delivered either to your home address or to the nearest delivery point, depending on the country you reside in. The final shipping costs are determined on the basis of the exact delivery address given at the checkout of our online store.
As shipping method you can choose
If you cannot find your delivery country at the checkout of our online store, please contact our Customer Service to add your country to our delivery list.
Please note that some of our cosmetic products cannot be delivered outside the EU due to customs regulations. Our Customer Service will contact you in such a case.
The gift card is delivered via e-mail as a discount coupon, which you can forward to the recipient of the gift card. The gift card entitles you to shop in our online store until its value is fully used. The gift card cannot be redeemed for cash and it is valid for three months.
The discount coupon is used at the checkout of our online store in the section "Gift card or coupon code" displayed in the upper right corner by entering the coupon code in the text field.
At the checkout of our store, you can also choose pick up from the warehouse as a delivery method, if this delivery method is in use.
The right to return the order doesn’t apply to satin gloves, hygiene products or cosmetics.
You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.
In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way by contacting our Customer Service.
To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.
You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.
Please contact our Customer Service if you want to return the products you have purchased.
All products must be returned in their original condition by a delivery method that includes a tracking code and they must be sent in their original or similar box (not in an envelope or bag).
We always check each return’s condition and we may equip some of the products by a seal that doesn’t prevent trying them out. Remove the seal only after you have made sure that you want to keep the product. You can still return the product by the policy stated above even if you have removed the seal, but we treat the seal as a guarentee of an unused product. If the product is used against the consumer’s duty of care legislation, we will reserve the right to charge the decreased value up to the products full value including all shipping costs.
Mustahöyhen is not responsible for lost or damaged goods during the return shipping. In case you wish to change the returned product to another, we handle this as a return and a new order.
Return costs are paid by the customer.
Unclaimed delivery is not the same as product return or withdrawal of the order. If the customer fails to claim the product delivery without notice of being withdrawed, the customer is responsible for all delivery and return costs caused to us, such as postage, customs duties, taxes and other charges such as handling costs, for which we collect a charge of nine (9) euros when the unclaimed package is returned to us. These costs are reduced from the amount we refund to the customer.
In case the products are lost or damaged during the shipping process or the product package content doesn’t match your order, please inform our Customer Service without delay, within 14 days after receiving the products at the latest. In case the products are clearly damaged during the shipping, please send a reclamation also to the shipping company in question without further delay. If the reclamation addressed to us leads to the return of the products, the return policy presented above will apply.
In the event of a dispute, you can refer the matter to the Finnish Consumer Disputes Board at www.kuluttajariita.fi/en.
The Finnish law shall apply to these Terms and Conditions and the agreements made in our Service. Any lawsuits shall be solved in a Finnish district court within the Republic of Finland.
We aim to reply to your email within 1-2 working days.
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These Terms and Conditions are valid from 21.1.2019.