Privacy Policy

Mustahöyhen Oy (”Mustahöyhen”, ”We”, “Us”) respects the privacy of those using the online shop maintained by us, the Mustahöyhen Online Boutique (”Service”, ”Online Boutique”, ”Boutique”, ”Online Shop”, ”Shop”) at This Privacy Policy helps to understand what type of data we collect and how this data is used. We reserve the right to modify this Privacy Policy at any time, so please review it regularly. The use of our Service will signify the user’s acceptance to this Privacy Policy.

Types of Data We Collect

“Personal Data” refers to data which allows the identification of an individual person (as defined and in compliance with the European Union’s General Data Protection Regulation 2016/679 also known as GDPR). This is opposite to “non-personal data” meaning data that cannot be used to specifically identify any person.

Generally our Service collects only technically gathered, non-personal data, as defined above. The data consists of unique device identifiers, IP addresses, device software version numbers and identifiers, and rough location information via GPS, IP address or mobile networks.

Personal Data is gathered in our Service to enable the placing of an order of our products and for communicational purposes such as direct marketing. The user is required to fill in the information manually and it is not gathered automatically at any point. When placing an order, a customer relationship is formed between us and the user, and Personal Data gathered at this point comprise of name and contact information of the customer such as post and email address and phone number. This customer information is combined with information on the placed order and with information necessary to handle the order such as tracking number. The information is also used for communicational measures such as handling of a reclamation or feedback and other customer communication and marketing measures (including direct email marketing), the tracking of those measures and permission from the customer to carry out these measures.

All the data is managed in compliance with good data processing practices and we take reasonable measures to protect this data from any misuse, disclosure, alteration or destruction. However, we remind that the internet transmission is subject to vulnerabilities and giving information over the internet is on the user’s responsibility. The gathered Personal Data is maintained on an external service provider’s server with appropriate safeguards and is not accessible to the public.

How the Data May Be Used and Processed

In order to analyse and improve user experience we may use tools provided by third-party service providers to collect and use non-personal data. Users may decline the collection and storaging of such data from their devices’ settings.

The gathered Personal Data is compiled in to a customer register and it is used as a part of our Customer Service to manage the customer relationship and to communicate matters relating to it and to improve our services and perform our business. These include for example the delivering and billing of the orders, communicating these measures and resolving of various inteference situations such as reclamations and product returns. We also handle Personal Data to carry out marketing measures such as direct email marketing and allotments and competitions. To improve our services we can target our marketing measures by analysing and profiling information. However, we do not use the information we process to carry out automatic decision making.

The rights for us to manage user’s Personal Data is based on the privilege generated by the customer relationship and contract which is formed when the user approves our Terms and Conditions and places an order in our Service. The Personal Data is used to maintain the customer relationship and to fullfill the contract mentioned above. When concerning marketing measures, the handling of Personal Data is based on approval by the user in which case the user may cancel the approval via a link found from our marketing messages.

The user has a right to request access to the information concerning the user in which case we deliver a copy of the gathered information in reasonable time. However, we do not hand over information that reveals our trade secrets. We reserve the right to charge reasonable fee based on administrative costs if the user requests for several copies or submits requests repeatedly. The user has a right to object the handling of the user’s information on the basis of the data protection legislation valid at the time or to demand restriction on the handling or to request amendment, transfering or deletion of the information by contacting our Data Protection Officer.

We will keep the user’s information only as long as it is necessary for its purpose or as long as above-mentioned contract or legislation demands.

Disclosure of Information

We will hand over Personal Data only to our trusted third-party partners such as payment service provider within the legislation valid at the time to fullfill the contract mentioned above. We may however share non-personal data with our trusted third-party partners who help us to maintain our Service and to perform our business. Otherwise regarding the data we collect, both Personal Data and non-personal data, Mustahöyhen will not sell or exchange or otherwise disclose the collected data to any third-parties.

A part of the information may be transfered to our Service’s technical service providers’ servers that are located outside the EU/EEA area. Our service providers are responsible for the confidentiality and lawful handling of the information through Standard Contractual Clauses (SCC) framework.


Our Service uses cookies to improve user experience. A cookie is a string of information that a web service stores on a visitor’s device, and that the visitor’s browser provides to the web service each time the visitor returns. Users who do not wish to have cookies placed on their devices can set their browsers to refuse cookies before using the our Service, with the drawback that certain features of the Service may not function properly without the aid of cookies.


Mustahöyhen Oy
Sahaajankatu 20-22 E 8
FI-00880 Helsinki

Company ID: FI22567825

Data Protection Officer

Please contact our Data Protection Officer by sending email to if you have any questions or concerns regarding our Privacy Policy and/or the data gathered.

The Finnish law shall apply to this Privacy Policy. Any disputes shall be solved in the District Court of Helsinki, Finland.

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Terms and conditions

Mustahöyhen Oy
Sahaajankatu 20-22 E 8
FI-00880 Helsinki

Company ID: FI22567825

Mustahöyhen Oy’s (”Mustahöyhen”, ”We”, “Us”) online shop, the Mustahöyhen Online Boutique (”Service”, "Online Boutique", "Boutique",”Online Shop”, ”Shop”) maintained at sells its products to private persons of legal age. The prices of our products include Finnish value-added tax (VAT). We reserve the right for changes in product and delivery prices.

Placing an Order

You can order products in our Service by adding them to the shopping cart and by paying the contents of the cart in an online payment service. At that moment an agreement is made between Mustahöyhen and the buyer on the delivery of the products. All personal data gathered during the order process is handled with confidentiality by the process described in our Privacy Policy.


Our payment services are: 

1. Klarna Checkout 

Through Klarna Checkout service you can pay your purchase easily, flexibly and safely. As payment method you can choose

  • credit card (most commonly used cards such as Visa, Mastercard and American Express),
  • bank transfer,
  • part payment or
  • billing

More information on Klarna and its payment methods can be found at

By using the Klarna Checkout service you accept Klarna’s (Klarna AB, Sveavägen 46, 111 34 Stockholm) terms of service.

2. PayPal

With PayPal you can pay for your purchases fast and securely, either directly with your PayPal account or with a payment card connected to the account. Read more about paying with PayPal at

By using PayPal to pay on our Service, you agree to PayPal's terms of use.

Acceptance of Terms

By placing an order on our Service’s checkout, you accept the Terms and Conditions (this document) of our Service.

Order and Payment Confirmation

We will start processing new orders as soon as possible.

When we have received your order you will get a confirmation email from us where you can review the order information. Please check that the order details are correct, both when you have received the email and after the actual products have arrvied by mail. This is to make sure that the arrived products match the order confirmation.

Please contact our Customer Service if you have any questions or concerns regarding your order.

Order Tracking

We will send you an email once your order is ready for shipping and a tracking code which you can use to track the arrival of your order.

Delivery Time, Shipping Methods and Costs

Our delivery costs include all shipping and packaging costs, with the exception of special shipments, such as very large multi-package shipments. In these cases, our customer service will contact you to find the best transport method and cost. The customer is responsible for all possible additional costs of delivery, such as customs fees and taxes.

Within the EU area we ship our products using Posti, the main Finnish postal service and its international partners (such as DHL, Bring). Outside the EU we use mainly UPS to guarantee a safe and quick arrival of the products ordered. We aim to process your order within two (2) business days after which your order will be taken to the shipping company for delivery. Please note that the shipping companies do not necessarily deliver to P.O. box addresses, use your street address as the delivery address.

At normal conditions the shipping time is 2-10 business days depending on the country you reside in. However, it is advisable to prepare for full two (2) weeks delivery time especially during busy shipping seasons. If the shipping is delayed due to any reason we will inform you immediately after we have received your order. However, we do not take responsibility for delays or indirect disadvantages caused by the delay in force majeure situations or if the shipping is delayed in customs.

The products are delivered either to your home address or to the nearest delivery point, depending on the country you reside in. The final shipping costs are determined on the basis of the exact delivery address given at the checkout of our online store.

As shipping method you can choose

  • Shipping to Nearest Delivery Point in Finland (9 €),
  • Home Delivery in Finland (16 €),
  • Shipping to Home or Nearest Delivery Point within the EU (from 12,50 €) or
  • Shipping to Home or Nearest Delivery Point outside the EU (from 21 €).

If you cannot find your delivery country at the checkout of our online store, please contact our Customer Service to add your country to our delivery list.

Please note that some of our cosmetic products cannot be delivered outside the EU due to customs regulations. Our Customer Service will contact you in such a case.

Gift Card

The gift card is delivered via e-mail as a discount coupon, which you can forward to the recipient of the gift card. The gift card entitles you to shop in our online store until its value is fully used. The gift card cannot be redeemed for cash and it is valid for three months.

The discount coupon is used at the checkout of our online store in the section "Gift card or coupon code" displayed in the upper right corner by entering the coupon code in the text field.

Warehouse Pick Up

At the checkout of our store, you can also choose pick up from the warehouse as a delivery method, if this delivery method is in use.

Return Policy

The right to return the order doesn’t apply to satin gloves, hygiene products or cosmetics.

Right of withdrawal

You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.

In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way by contacting our Customer Service.

To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we have received the returned goods. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.

Instructions for Returning Your Order

Please contact our Customer Service if you want to return the products you have purchased.

All products must be returned in their original condition by a delivery method that includes a tracking code and they must be sent in their original or similar box (not in an envelope or bag).

We always check each return’s condition and we may equip some of the products by a seal that doesn’t prevent trying them out. Remove the seal only after you have made sure that you want to keep the product. You can still return the product by the policy stated above even if you have removed the seal, but we treat the seal as a guarentee of an unused product. If the product is used against the consumer’s duty of care legislation, we will reserve the right to charge the decreased value up to the products full value including all shipping costs.

Mustahöyhen is not responsible for lost or damaged goods during the return shipping. In case you wish to change the returned product to another, we handle this as a return and a new order.

Return Fees

Return costs are paid by the customer.

Unclaimed Deliveries

Unclaimed delivery is not the same as product return or withdrawal of the order. If the customer fails to claim the product delivery without notice of being withdrawed, the customer is responsible for all delivery and return costs caused to us, such as postage, customs duties, taxes and other charges such as handling costs, for which we collect a charge of nine (9) euros when the unclaimed package is returned to us. These costs are reduced from the amount we refund to the customer.

Problematic Situations

In case the products are lost or damaged during the shipping process or the product package content doesn’t match your order, please inform our Customer Service without delay, within 14 days after receiving the products at the latest. In case the products are clearly damaged during the shipping, please send a reclamation also to the shipping company in question without further delay. If the reclamation addressed to us leads to the return of the products, the return policy presented above will apply.

In the event of a dispute, you can refer the matter to the Finnish Consumer Disputes Board at

The Finnish law shall apply to these Terms and Conditions and the agreements made in our Service. Any lawsuits shall be solved in a Finnish district court within the Republic of Finland.

Customer Service

We aim to reply to your email within 1-2 business days.



Mustahöyhen Oy
Sahaajankatu 20-22 E 8
FI-00880 Helsinki

These Terms and Conditions are valid from 21.1.2019.

Gift cards used in the shopping cart