Mustahöyhen Oy (”Mustahöyhen”, ”We”, “Us”) respects the
privacy of those using the online shop maintained by us, the
Mustahöyhen Online Boutique (”Service”, ”Online Boutique”, ”Boutique”, ”Online Shop”, ”Shop”)
what type of data we collect and how this data is used. We reserve
it regularly. The use of our Service will signify the user’s
“Personal Data” refers to data which allows
the identification of an individual person (as defined and in
compliance with the European Union’s General Data Protection
Regulation 2016/679 also known as GDPR). This is opposite to
“non-personal data” meaning data that cannot be used to
specifically identify any person.
Generally our Service collects only technically
gathered, non-personal data, as defined above. The data consists of
unique device identifiers, IP addresses, device software version
numbers and identifiers, and rough location information via GPS, IP
address or mobile networks.
Personal Data is gathered in our Service to enable
the placing of an order of our products and for communicational
purposes such as direct marketing. The user is required to fill in
the information manually and it is not gathered automatically at any
point. When placing an order, a customer relationship is formed
between us and the user, and Personal Data gathered at this point
comprise of name and contact information of the customer such as post
and email address and phone number. This customer information is
combined with information on the placed order and with information
necessary to handle the order such as tracking number. The
information is also used for communicational measures such as
handling of a reclamation or feedback and other customer
communication and marketing measures (including direct email
marketing), the tracking of those measures and permission from the
customer to carry out these measures.
All the data is managed in compliance with good
data processing practices and we take reasonable measures to protect
this data from any misuse, disclosure, alteration or destruction.
However, we remind that the internet transmission is subject to
vulnerabilities and giving information over the internet is on the
user’s responsibility. The gathered Personal Data is maintained on
an external service provider’s server with appropriate safeguards
and is not accessible to the public.
In order to analyse and improve user experience we
may use tools provided by third-party service providers to collect
and use non-personal data. Users may decline the collection and
storaging of such data from their devices’ settings.
The gathered Personal Data is compiled in to a
customer register and it is used as a part of our Customer Service to
manage the customer relationship and to communicate matters relating
to it and to improve our services and perform our business. These
include for example the delivering and billing of the orders,
communicating these measures and resolving of various inteference
situations such as reclamations and product returns. We also handle
Personal Data to carry out marketing measures such as direct email
marketing and allotments and competitions. To improve our services we
can target our marketing measures by analysing and profiling
information. However, we do not use the information we process to
carry out automatic decision making.
The rights for us to manage user’s Personal Data
is based on the privilege generated by the customer relationship and
contract which is formed when the user approves our Terms and Conditions and places an order in our
Service. The Personal Data is used to maintain the customer
relationship and to fullfill the contract mentioned above. When
concerning marketing measures, the handling of Personal Data is based
on approval by the user in which case the user may cancel the
approval via a link found from our marketing messages.
has a right to request access to the information concerning the user
in which case we deliver a copy of the gathered information in
reasonable time. However, we do not hand over information that
reveals our trade secrets. We reserve the right to charge reasonable
fee based on administrative costs if the user requests for several
copies or submits requests repeatedly. The user has a right to object
the handling of the user’s information on the basis of the data
protection legislation valid at the time or to demand restriction on
the handling or to request amendment, transfering or deletion of the
information by contacting our Data Protection Officer.
We will keep the user’s information only as long
as it is necessary for its purpose or as long as above-mentioned
contract or legislation demands.
We will hand over Personal Data only to our
trusted third-party partners such as payment service provider within
the legislation valid at the time to fullfill the contract mentioned
above. We may however share non-personal data with our trusted
third-party partners who help us to maintain our Service and to
perform our business. Otherwise regarding the data we collect, both
Personal Data and non-personal data, Mustahöyhen will not sell or
exchange or otherwise disclose the collected data to any
A part of the information may be transfered to our
Service’s technical service providers’ servers that are located
outside the EU/EEA area. Our service providers are responsible for
the confidentiality and lawful handling of the information through
Standard Contractual Clauses (SCC) framework.
experience. A cookie is a string of information that a web service
stores on a visitor’s device, and that the visitor’s browser
provides to the web service each time the visitor returns. Users who
do not wish to have cookies placed on their devices can set their
drawback that certain features of the Service may not function
properly without the aid of cookies.
Sahaajankatu 20-22 E 8
Company ID: FI22567825
Sahaajankatu 20-22 E 8
Company ID: FI22567825
Mustahöyhen Oy’s (”Mustahöyhen”, ”We”, “Us”) online shop, the Mustahöyhen Online Boutique (”Service”, "Online Boutique", "Boutique",”Online Shop”, ”Shop”) maintained at www.mustahoyhen.com sells its products to private persons of legal age. The prices of our products include Finnish value-added tax (VAT). We reserve the right for changes in product and delivery prices.
Our payment service is Klarna Checkout through which you can pay your purchase easily, flexibly and safely. As payment method you can choose
More information on Klarna and its payment methods can be found at klarna.com.
By using the Klarna Checkout service you accept Klarna’s (Klarna AB, Sveavägen 46, 111 34 Stockholm) terms of service which you can review at the checkout of our Online Boutique.
By clicking the ”Place order” button on our Service’s checkout, you accept the Terms and Conditions (this document) of our Service.
We will start processing new orders as soon as possible.
When we have received your order you will get a confirmation email from us where you can review the order information. Please check that the order details are correct, both when you have received the email and after the actual products have arrvied by mail. This is to make sure that the arrived products match the order confirmation.
Please contact our Customer Service if you have any questions or concerns regarding your order.
We will send you an email once your order is ready for shipping and a tracking code which you can use to track the arrival of your order.
Our delivery costs include all shipping and packaging costs, with the exception of special shipments, such as very large multi-package shipments. In these cases, our customer service will contact you to find the best transport method and cost. The customer is responsible for all possible additional costs of delivery, such as customs fees.
Within the EU area we ship our products using Posti, the main Finnish postal service and its international partners (such as DHL, Bring). Outside the EU we use mainly UPS to guarantee a safe and quick arrival of the products ordered. We aim at processing your order within two (2) business days after which we send you an email that your order is now being shipped to you.
At normal conditions the shipping time is 2-10 business days depending on the country you reside in. However, it is advisable to prepare for full two (2) weeks delivery time especially during busy shipping seasons. If the shipping is delayed due to any reason we will inform you immediately after we have received your order. However, we do not take responsibility for delays or indirect disadvantages caused by the delay in force majeure situations or if the shipping is delayed in customs.
The products are delivered either to your home address or to the nearest delivery point, depending on the country you reside in. The final shipping costs are determined on the basis of the exact delivery address given at the checkout of our online store.
As shipping method you can choose
If you cannot find your delivery country at the checkout of our online store, please contact our Customer Service to add your country to our delivery list.
Please note that some of our cosmetic products cannot be delivered outside the EU due to customs regulations. Our Customer Service will contact you in such a case.
The gift card is delivered via e-mail as a discount coupon, which you can forward to the recipient of the gift card. The gift card entitles you to shop in our online store until its value is fully used. The gift card cannot be redeemed for cash and it is valid for three months.
The discount coupon is used at the checkout of our online store in the section "Gift card or coupon code" displayed in the upper right corner by entering the coupon code in the text field.
At the checkout of our store, you can also choose pick up from the warehouse as a delivery method, if this delivery method is in use.
The right to return the order doesn’t apply to satin gloves, hygiene products or cosmetics.
You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.
In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way by contacting our Customer Service.
To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.
You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.
Please contact our Customer Service if you want to return the products you have purchased.
All products must be returned in their original condition by a delivery method that includes a tracking code and they must be sent in their original or similar box (not in an envelope or bag).
We always check each return’s condition and we may equip some of the products by a seal that doesn’t prevent trying them out. Remove the seal only after you have made sure that you want to keep the product. You can still return the product by the policy stated above even if you have removed the seal, but we treat the seal as a guarentee of an unused product. If the product is used against the consumer’s duty of care legislation, we will reserve the right to charge the decreased value up to the products full value including all shipping costs.
Mustahöyhen is not responsible for lost or damaged goods during the return shipping. In case you wish to change the returned product to another, we handle this as a return and a new order.
Return costs are paid by the customer.
Unclaimed delivery is not the same as product return or withdrawal of the order. If the customer fails to claim the product delivery without notice of being withdrawed, the customer is responsible for all delivery and return costs caused to us, such as postage, customs duties, taxes and other charges such as handling costs, for which we collect a charge of nine (9) euros when the unclaimed package is returned to us. These costs are reduced from the amount we refund to the customer.
In case the products are lost or damaged during the shipping process or the product package content doesn’t match your order, please inform our Customer Service without delay, within 14 days after receiving the products at the latest. In case the products are clearly damaged during the shipping, please send a reclamation also to the shipping company in question without further delay. If the reclamation addressed to us leads to the return of the products, the return policy presented above will apply.
In the event of a dispute, you can refer the matter to the Finnish Consumer Disputes Board at www.kuluttajariita.fi/en.
The Finnish law shall apply to these Terms and Conditions and the agreements made in our Service. Any lawsuits shall be solved in a Finnish district court within the Republic of Finland.
We aim to reply to your email within 1-2 business days.
Sahaajankatu 20-22 E 8
These Terms and Conditions are valid from 21.1.2019.