Privacy Policy

Mustahöyhen Oy (”Mustahöyhen”, ”We”, “Us”) respects the privacy of those using the online shop maintained by us, the Mustahöyhen Online Boutique (”Service”, ”Online Boutique”, ”Boutique”, ”Online Shop”, ”Shop”) at www.mustahoyhen.com. This Privacy Policy helps to understand what type of data we collect and how this data is used. We reserve the right to modify this Privacy Policy at any time, so please review it regularly. The use of our Service will signify the user’s acceptance to this Privacy Policy.

Types of Data We Collect

“Personal Data” refers to data which allows the identification of an individual person (as defined and in compliance with the European Union’s General Data Protection Regulation 2016/679 also known as GDPR). This is opposite to “non-personal data” meaning data that cannot be used to specifically identify any person.

Generally our Service collects only technically gathered, non-personal data, as defined above. The data consists of unique device identifiers, IP addresses, device software version numbers and identifiers, and rough location information via GPS, IP address or mobile networks.

Personal Data is gathered in our Service to enable the placing of an order of our products and for communicational purposes such as direct marketing. The user is required to fill in the information manually and it is not gathered automatically at any point. When placing an order, a customer relationship is formed between us and the user, and Personal Data gathered at this point comprise of name and contact information of the customer such as post and email address and phone number. This customer information is combined with information on the placed order and with information necessary to handle the order such as tracking number. The information is also used for communicational measures such as handling of a reclamation or feedback and other customer communication and marketing measures (including direct email marketing), the tracking of those measures and permission from the customer to carry out these measures.

All the data is managed in compliance with good data processing practices and we take reasonable measures to protect this data from any misuse, disclosure, alteration or destruction. However, we remind that the internet transmission is subject to vulnerabilities and giving information over the internet is on the user’s responsibility. The gathered Personal Data is maintained on an external service provider’s server with appropriate safeguards and is not accessible to the public.

How the Data May Be Used and Processed

In order to analyse and improve user experience we may use tools provided by third-party service providers to collect and use non-personal data. Users may decline the collection and storaging of such data from their devices’ settings.

The gathered Personal Data is compiled in to a customer register and it is used as a part of our Customer Service to manage the customer relationship and to communicate matters relating to it and to improve our services and perform our business. These include for example the delivering and billing of the orders, communicating these measures and resolving of various inteference situations such as reclamations and product returns. We also handle Personal Data to carry out marketing measures such as direct email marketing and allotments and competitions. To improve our services we can target our marketing measures by analysing and profiling information. However, we do not use the information we process to carry out automatic decision making.

The rights for us to manage user’s Personal Data is based on the privilege generated by the customer relationship and contract which is formed when the user approves our Terms and Conditions and places an order in our Service. The Personal Data is used to maintain the customer relationship and to fullfill the contract mentioned above. When concerning marketing measures, the handling of Personal Data is based on approval by the user in which case the user may cancel the approval via a link found from our marketing messages.

The user has a right to request access to the information concerning the user in which case we deliver a copy of the gathered information in reasonable time. However, we do not hand over information that reveals our trade secrets. We reserve the right to charge reasonable fee based on administrative costs if the user requests for several copies or submits requests repeatedly. The user has a right to object the handling of the user’s information on the basis of the data protection legislation valid at the time or to demand restriction on the handling or to request amendment, transfering or deletion of the information by contacting our Data Protection Officer.

We will keep the user’s information only as long as it is necessary for its purpose or as long as above-mentioned contract or legislation demands.

Disclosure of Information

We will hand over Personal Data only to our trusted third-party partners such as payment service provider within the legislation valid at the time to fullfill the contract mentioned above. We may however share non-personal data with our trusted third-party partners who help us to maintain our Service and to perform our business. Otherwise regarding the data we collect, both Personal Data and non-personal data, Mustahöyhen will not sell or exchange or otherwise disclose the collected data to any third-parties.

A part of the information may be transfered to our Service’s technical service providers’ servers that are located outside the EU/EEA area. Our service providers are responsible for the confidentiality and lawful handling of the information through Standard Contractual Clauses (SCC) framework.

Cookies

Our Service uses cookies to improve user experience. A cookie is a string of information that a web service stores on a visitor’s device, and that the visitor’s browser provides to the web service each time the visitor returns. Users who do not wish to have cookies placed on their devices can set their browsers to refuse cookies before using the our Service, with the drawback that certain features of the Service may not function properly without the aid of cookies.

Registrar

Mustahöyhen Oy
Sahaajankatu 20-22 E 8
FI-00880 Helsinki
Finland

Company ID: FI22567825

Data Protection Officer

Please contact our Data Protection Officer by sending email to mustahoyhenshop@gmail.com if you have any questions or concerns regarding our Privacy Policy and/or the data gathered.

The Finnish law shall apply to this Privacy Policy. Any disputes shall be solved in the District Court of Helsinki, Finland.

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Terms and conditions

Mustahöyhen Online Boutique

Mustahöyhen Oy
Sahaajankatu 20-22 E 8
FI-00880 Helsinki
Finland

Company ID: FI22567825

Mustahöyhen Oy’s (”Mustahöyhen”, ”We”, “Us”) online shop, the Mustahöyhen Online Boutique (”Service”, "Online Boutique", "Boutique",”Online Shop”, ”Shop”) maintained at www.mustahoyhen.com sells its products to private persons of legal age. The prices of our products include Finnish value-added tax (VAT). We reserve the right for changes in product and delivery prices.

Placing an Order

You can order products in our Service by adding them to the shopping cart and by paying the contents of the cart in an online payment service. At that moment an agreement is made between Mustahöyhen and the buyer on the delivery of the products. All personal data gathered during the order process is handled with confidentiality by the process described in our Privacy Policy.

Payments

Our payment service is Klarna Checkout through which you can pay your purchase easily, flexibly and safely. As payment method you can choose

  • credit card (most commonly used cards such as Visa, Mastercard and American Express),
  • bank transfer,
  • part payment or
  • billing

More information on Klarna and its payment methods can be found at klarna.com.

By using the Klarna Checkout service you accept Klarna’s (Klarna AB, Sveavägen 46, 111 34 Stockholm) terms of service which you can review at the checkout of our Online Boutique.

By clicking the ”Place order” button on our Service’s checkout, you accept the Terms and Conditions (this document) of our Service.

Order and Payment Confirmation

We will start processing new orders as soon as possible.

When we have received your order you will get a confirmation email from us where you can review the order information. Please check that the order details are correct, both when you have received the email and after the actual products have arrvied by mail. This is to make sure that the arrived products match the order confirmation.

Please contact our Customer Service if you have any questions or concerns regarding your order.

Order Tracking

We will send you an email once your order is ready for shipping and a tracking code which you can use to track the arrival of your order.

Delivery Time, Shipping Methods and Costs

Our delivery costs include all shipping and packaging costs. We ship our products using Posti, the main Finnish postal service and its international partners (i.a. DHL, Bring) to guarentee a safe and quick arrival of the products you ordered. We aim at processing your order within two (2) working days after which we send you an email that your order is now in transportation. At normal conditions the delivery time is 2-6 working days depending on the country you reside in. However, it is advisible to prepare for full two (2) weeks delivery time. If the shipping is delayed due to any reason we will inform you immediately after we have received your order. However, we do not take responsibility for delays or indirect disadvantages caused by the delay in force majeure situations or if the shipping is delayed in customs.

At the moment we deliver our products to Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Luxemburg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, United Kingdom and Finland. The products are delivered either to your home address or to the nearest delivery point, depending on the country you reside in.

As shipping method you can choose

  • Shipping to Home or Nearest Delivery Point in Austria, Belgium, Denmark, Germany, Luxemburg, Netherlands, Poland, Portugal, Spain and Sweden (15,00 €),
  • Shipping to Home or Nearest Delivery Point in France, Greece, Ireland, Italy, Norway and United Kingdom (20,00 €),
  • Shipping to Nearest Delivery Point in Finland (8,00 €) or
  • Home Delivery in Finland (12,00 €).

Gift Card

The gift card is delivered via e-mail as a discount coupon, which you can forward to the recipient of the gift card. The gift card entitles you to shop in our online store until its value is fully used. Our gift card is valid for three months.

The discount coupon is used at the checkout of our online store in the section "Apply coupon code or gift card" displayed in the upper right corner by entering the coupon code in the text field.

Return Policy

The right to return the order doesn’t apply to hygiene products or cosmetics.

Right of withdrawal

You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.

In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way by contacting our Customer Service.

To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.

Instructions for Returning Your Order

All the products must be returned in their original condition. We always check each return’s condition and we may equip some of the products by a seal that doesn’t prevent trying them out. Remove the seal only after you have made sure that you want to keep the product. You can still return the product by the policy stated above even if you have removed the seal, but we treat the seal as a guarentee of an unused product. If the product is used against the consumer’s duty of care legislation, we will reserve the right to charge the decreased value up to the products full value including all shipping costs.

The return costs are to be paid by the customer. It is advisable to ask for a receipt and a tracking code for the return shipment from your delivery point and send the tracking code to us so we know when to expect the parcel to arrive. Mustahöyhen is not responsible for lost or damaged goods during the return shipping. In case you wish to change the returned product to another, you are also responsible for the new shipping costs.

Unclaimed Deliveries

Unclaimed delivery is not the same as product return or withdrawal of the order. We charge all shipping costs for unclaimed product deliveries that are not noticed of being withdrawed,

Problematic Situations

In case the products are lost or damaged during the shipping process or the product package content doesn’t match your order, please inform our Customer Service without delay, within 14 days at the latest. In case the products are clearly damaged during the shipping, please send a reclamation to the shipping company in question without further delay.

The Finnish law shall apply to these Terms and Conditions and the agreements made in our Service. Any disputes shall be solved in the District Court of Helsinki, Finland.

Customer Service

We aim to reply to your email within 1-2 working days.

Email: mustahoyhenshop@gmail.com

Office

Mustahöyhen Oy
Sahaajankatu 20-22 E 8
FI-00880 Helsinki
Finland

Phone:

These Terms and Conditions are valid from 21.1.2019.

Gift cards used in the shopping cart