Shipping policy

Delivery Time, Shipping Methods and Costs

Our delivery costs include all shipping and packaging costs, with the exception of special shipments, such as very large multi-package shipments. In these cases, our customer service will contact you to find the best transport method and cost. The customer is responsible for all possible additional costs of delivery, such as customs fees and taxes.

Within the EU area we ship our products using Posti, the main Finnish postal service and its international partners (such as DHL, Bring). Outside the EU we use mainly UPS to guarantee a safe and quick arrival of the products ordered. We aim to process your order within 1 -2 business days. The estimated delivery times shown at the checkout of our store include the aforementioned processing time. Please note that the shipping companies do not necessarily deliver to P.O. box addresses, use your street address as the delivery address.

At normal conditions the shipping time is 2-10 business days depending on the country you reside in. However, it is advisable to prepare for full two (2) weeks delivery time especially during busy shipping seasons. If the shipping is delayed due to any reason we will inform you immediately after we have received your order. However, we do not take responsibility for delays or indirect disadvantages caused by the delay in force majeure situations or if the shipping is delayed in customs.

The products are delivered either to your home address or to the nearest delivery point, depending on the country you reside in. The final shipping costs are determined on the basis of the exact delivery address given at the checkout of our online store.

As shipping method you can choose

  • Shipping to Nearest Delivery Point in Finland (8,90 €),
  • Home Delivery in Finland (15,90 €),
  • Shipping to Home or Nearest Delivery Point within the EU (from 12,50 €) or
  • Shipping to Home or Nearest Delivery Point outside the EU (from 21 €).

If you cannot find your delivery country at the checkout of our online store, please contact our Customer Service to add your country to our delivery list.

Please note that some of our cosmetic products cannot be delivered outside the EU due to customs regulations. Our Customer Service will contact you in such a case.

Gift Card

The gift card is delivered via e-mail as a discount coupon, which you can forward to the recipient of the gift card. The gift card entitles you to shop in our online store until its value is fully used. The gift card cannot be redeemed for cash and it is valid for three months.

The discount coupon is used at the checkout of our online store in the section "Gift card or coupon code" displayed in the upper right corner by entering the coupon code in the text field.

Warehouse Pick Up

At the checkout of our store, you can also choose pick up from the warehouse as a delivery method, if this delivery method is in use.